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Utility Services Request

The City may provide any or all of the following services at your location:

Water, Electricity, Sewer, or Refuse.

Check with your landlord or realtor to determine which city services are available at your location.

Please Note the Following About Online Service Requests

  • Online applications are processed during regular business hours only:
    Mon - Fri, 8 a.m. - 5 p.m. (Except observed holidays)
  • If your application is submitted after 3p.m., we cannot guarantee that it will be processed on the same day.

  • Service requests dates cannot fall on weekends or observed holidays.

  • If you are requesting to stop services, we are unable to provide same day service.
  • requests cannot be made more than 30 days in advance due to system constraints.

  • There is a $6 Administrative Fee applied to all requests

  • Applications submitted after 3 p.m. for service on the next business day will be charged a Same Day Service fee of $15.

  • During student rush periods: June, July, and August, the Same Day Service option is not guaranteed.

  • Online applications cannot be processed if you have a delinquent account, or if there is a delinquent customer at the requested service address. You will be notified if you need to provide additional information.

To sign-up for services, please submit the following information. * Indicates Required Field

Service Request Type:*

Date You Want Services:*

(Not to exceed 30 days) * (mm/dd/yyyy)
 
(Optional, enter only if different from Start Date **)

Service requests dates cannot fall on weekends or observed holidays.

**The City of Columbia cannot guarantee services on the dates requested on this form. Please check your confirmation for actual date scheduled.


Customer Information

*
*
(mm/dd/yyyy) *
Are You a US Resident? *   
   *
* Verified!
 
All phone numbers should be 10 digits including Area Code (enter numbers only)
(Day) *
(Evening) *
 (Required for email confirmation)
  *

Additional Persons Allowed to Contact Customer Service Concerning this Account
If you do not enter any names here, no one else will be able to contact customer service on your behalf.
 
 


Permanent/Current Address Information

Existing Service Address Information

 (From your bill) *
Is this account signed up for automatic bank-drafting? (Autopay)    *
 
For PO boxes, enter the box number in the House Number field and enter "PO Box" as the Street Name
*
(N,S,E,W...)
*
(St., Dr., Ct....)
Zip: (City/State obtained from Zip) *
*
If this property is a rental, are you the landlord?   


New Service Address Information

If bills are to be sent to an alternate address, please enter it into the Special Instructions below (and label it "Alternate Billing Address")

Final Billing Address Information

For PO boxes, enter the box number in the House Number field and enter "PO Box" as the Street Name
*
(N,S,E,W...)
*
(St., Dr., Ct....)
Zip: (City/State obtained from Zip) *
*
If this property is a rental, are you the landlord?   



Please use the space above to provide any additional information/instructions, such as an alternate billing address, pet concerns, etc...


Terms and Conditions

The applicant represents that they have accurately completed this application.

The applicant authorizes City of Columbia Utility Customer Service to verify the information contained herein and to make such additional normal inquiries, as reasonably may be related to or associated with this application, from landlords, credit bureaus, employers and creditors.

The applicant requests City of Columbia Utility Customer Service to furnish utility service and agrees to pay for utilities supplied to this service address as bills are rendered until notice is given to discontinue service.

The applicant agrees that if the applicant, spouse and/or roommates owes the City of Columbia for any past due utility bills, all unpaid bills must be PAID IN FULL prior to service being provided anywhere within the City of Columbia service area.

The applicant agrees to the terms, conditions and all regulations of City of Columbia governing the supply of utility services to customers.

Deposits will be added to your first bill. The amount due will vary, depending on the services provided at your requested service address. View your confirmation for the exact amount of deposits due.

Enter your initials here if you accept these conditions. *


Confirmation

To receive a confirmation that this request has been processed you will need to enter an email address above.

If you have not received a confirmation by the end of the next business day, please call Customer Services at (573) 874‑7380 to inquire about the status of your online application.



Note: If Submit button is disabled, you need to ensure both of your SSN entries match above (or Visa for non-US customers).