Contact: Toni Messina
Civic Relations Manager
A random sample of Columbia households will receive mailed surveys over the next few days, seeking views on a wide range of city services and issues. To make sure that the city's priorities are in step with the needs of Columbia residents, every response counts.
Surveys should start arriving at homes by mail this week. The return address on the envelope will be that of ETC Institute, the consultant that has conducted Columbia's citizen surveys since 2003.
The surveys will include postage-paid return envelopes, and individual responses will remain confidential. To encourage participation, ETC Institute will make reminder calls a few days after the surveys are mailed. Citizens can respond to the survey during that call, if they wish, or they may complete the survey online at http://www.columbia2013survey.com/.
To reach the survey using the city's website, users should visit www.gocolumbiamo.com and click on either the survey scrolling message at the top of the page or on the "New and Featured" tab in the center of the page.
Anyone may take the online survey and, to assure statistical integrity, responses from the random sample households will be counted separately from other responses.
Every citizen who responds to the survey helps move Columbia forward. Some of the responses provide a report card on city services such as public safety, utilities and other day-to-day operations. Other responses reflect the public's priorities for the future.
To measure long-term trends, some survey questions have been consistent since 2003. This year's survey also seeks deeper input on several issues, including:
Columbia Regional Airport; public health services; communication preferences; and customer service.
The survey period will end in early May. ETC Institute will share the results with the City Council in a public session later this spring.