Utility Customer Service - Utilities

Current utility account contact information is essential to fast outage reporting. If you have ever had trouble reporting a utility outage? You might have the wrong phone number on file with your account. You can now update your contact information online.

Join the City of Columbia in Promoting our "Go Green" initiatives. Sign up for our Paperless Bill Option now.

• Online Account Access - First Time Users
• Automated Phone System
• Multiple Properties Account Status Listing
• Office Location, Hours & Phone Numbers
• New Residential Accounts (including rates)
• New Commercial Accounts (including rates)
• Account Transfers/Disconnects
• Payment Options
• Utility Ordinances
• Financial Assistance
• C.A.S.H. and H.E.L.P. Pledge Form (donations for utility assistance)
• Share The Light Pledge Form (donations for city projects)
• Frequently Asked Questions
• Budget Billing
• Paperless Billing
• Landlord Reversion
• City Source Newsletter
• Understanding Your Utility Bill