If you do not find the answers you are looking for on this page please email your questions to appropriate address.
Utility billing questions can also be directed to Utility Customer Services by phone by calling (573) 874-7380.
1. Can I get my water and electricity turned
on during the weekend?
No. We no longer do any new service connections after hours or weekends.
2. Can I get my water or electricity turned off during the weekend?
No, these require one day’s notice. If you contact our office on Friday, the utilities will not be disconnected until the following Monday.
3. How many days do I have to pay my utility bill?
Your utility bill is due 20 days from the billing date. If your bill is not paid within this 20 day grace period, your account will be charged 1.5% of the delinquent balance.
4. When are past due notices sent out?
If you have not paid within 23 days from the billing date, a past due notice will be mailed to you. You then have 5 working days to pay before you are subject to being disconnected.
5. What are the fees for disconnection?
If a customer's delinquent account is on the shut-off list, the following charges apply:
$15 trip fee
$15 for the re-connection trip fee.
$15 for after hours connections trip fee.
6. What should I do if I think my utility bill is too high?
Contact a Customer Service Representative at (573)
If the water usage is significantly higher than the average, the Customer Service Representative will send a check for leak request to the Water Department. If a leak has occurred, the customer can request their bill be adjusted. Your account will be credited for one half of the amount over your average usage.
If there is a question about electricity usage, the meter will be re-read. You will then be referred to the Energy Audit Dept.
1. Where can I find information about what bids the City is currently seeking?
All formal sealed bids (>$15,000) handled by the Purchasing Division are advertised on Sundays in the Classified section of the Columbia Missourianor you can find this information online.
2. How does a vendor get on the City's list of bidders?
Prospective bidders can register online to receive e-mail bid notifications.
1. What determines the payment terms for an invoice?
The terms set on the purchase order. Accounts Payable will not override the terms on a purchase order without consulting first with our Purchasing department.
2. Will the City pay from statements?
Rarely. Payment will only be processed from a statement in those instances where a vendor does not issue invoices and the statement has a detailed description of the charges.
3. Why do invoices need to be mailed directly to the Accounts Payable department in addition to a priced packing slip or invoice copy to the City order location?
The City's Centralized Accounts Payable department processes payment for all 14 City divisions which are located throughout the City. It is difficult and time consuming to shuffle paper between the various locations.
The order location enters an on-line
approval for the goods received, and retains the paperwork
as back up documentation. When the Accounts Payable
department receives the invoice, it is entered on-line
and matched with the order location's approval to
pay according to the set terms.