Chapter 27 UTILITIES*
Section 27-23 Settlement agreements.
(a) When the director and a customer arrive at a mutually satisfactory settlement
disputed amount, or the customer does not dispute liability to the utility but claims inability to
pay the outstanding bill in full, the director and the customer may enter into a written settlement
agreement. The decision to enter into a settlement shall be at the sole discretion of the city.
(b) If a customer is in compliance with the terms and conditions of a settlement
service shall not be discontinued for having a delinquent account.
(c) If the customer fails to comply with the terms and conditions of a settlement
service may be discontinued.
(d) If a customer complaint or dispute involves the same question or issue presented
in a prior
complaint or dispute, the director may utilize the facts found in the prior complaint or dispute in
resolving the current dispute.
(Code 1964, § 15.870; Ord. No. 16851, § 1, 4-2-01)
(Ord. 16851, Amended, 04/02/2001, Prior Text)