Chapter 27 UTILITIES*
Section 27-19 Billing and payment.
(a) The city shall render a bill once during each billing
period to every customer in accordance
with the applicable rate schedule.
(b) The manner of furnishing the statement shall be as determined
by the finance director,
provided each customer is billed in a reasonable, predictable manner.
(c) The city may divide the service area into sections, and/or
the customers into various classes
for the purpose of rendering statements. Such sections or classes may be changed from time to
time to meet the operating requirements of the city. Such sections or classes are for the sole
purpose of establishing a billing rotation and shall have no affect on the amount or rate of billing.
(d) Each billing statement rendered by the city shall be
computed on the actual usage during
the billing period except as follows:
(1) The city reserves the right to
render a bill based on estimated usage for any of, but not
limited to, the following reasons:
a. When extreme
weather conditions, emergencies, or work stoppages prevent actual
b. When a
customer fails to provide safe and reasonable access to the customer's premises
for the purpose of reading the meter.
c. As provided
for by the ordinance establishing the service.
the meter be damaged or tampered with in any manner which may render its
(2) Under no circumstances will the
city render a bill based on an estimate as a customer's
initial, or final bill of service.
(3) When issuing an estimated bill,
the city shall:
accurate records of the reasons therefor and efforts made to secure an actual
and conspicuously note on the bill that it is based on estimated usage.
the city underestimate a customer's actual usage, the customer will be given the
opportunity, if requested, to make payment in installments.
(e) All service bills shall be due and payable in full twenty
(20) days from the date the bill was
mailed, after which they shall be considered delinquent. If the last day for remittance falls upon a
weekend or holiday, or any other day when the offices of the department, regularly used for the
payment of customer bills, are not open to the general public, the final payment date shall be
extended through to the close of the next business day. The date of payment for remittance
through the mail shall be the date on which the department receives the remittance.
(f) Except as otherwise provided in this section, the city
shall assess late charges against all
delinquent accounts. If a customers bill is not paid in full by the date payment is due,
for the next billing period shall include a late charge equal to 1½% of the amount remaining
unpaid on the due date of the preceding billing period. Late charges shall not be assessed against
the balance due on a delinquent account if the customer is current on the payments required by a
settlement agreement for the account.
(g) Every bill for utility service shall clearly state:
(1) Present and previous meter readings
for water and electric service as well as "service
date to" and "service date from" and number of service days.
(2) Fuel adjustment factor.
(3) Consumption of water and electric
services during billing period.
(4) Billing date.
(5) Water and electric meter numbers.
(6) Any previous balance.
(7) Amount of gross receipts and sales
(8) Date when bill will be considered
(9) Amount due for utility charges.
(10) Current amount due and total
(11) Tax and rate codes.
(12) The address and/or phone numbers
where information may be obtained on utility bills.
(h) The department may include charges for special services
together with utility charges on
the same bill if the charges for special services are designated clearly and separately from utility
(i) If partial payment is made, the department shall first
credit all payments to the balance
outstanding for utility service.
(j) Whenever a customer shall order his services terminated
or otherwise cease to be a
customer, all amounts owed by the customer to the city shall immediately become due.
(k) Bills for accounts to which services have been terminated
or discontinued for a period of
thirty (30) days shall be considered delinquent thirty (30) days after the final billing date.
Should the account remain outstanding for a period of sixty (60) days, the account
submitted to a collection agency for collection. All such collection costs, as well as any costs
pertaining to adjudication, will be borne by the debtor.
(l) If, through no fault of the residential
customer, the city fails to initiate billing in a timely
manner or under-bills the residential customer, the residential customer shall not be billed an
additional amount for any utility services received more than six (6) months before the current
(m) Customers paying by credit card
shall be assessed a service fee to be determined by the
(Code 1964, § 15.830; Ord. No. 16851, § 1, 4-2-01; Ord. No. 19550, §
2, 6-4-07; Ord. No. 21250,
§ 1, 3-5-12)
(Ord. 21250, Amended, 03/05/2012, Prior Text; Ord. 19550, Amended, 06/04/2007, Prior Text; Ord. 16851, Amended, 04/02/2001, Prior Text)